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🖤 Tie it up with a pink bow & 10% Off your first ordeR! 🖤
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Refund policy
Legal Disclaimer
Legal Disclaimer
The information provided by Pink Bow Clay Co. (“we,” “us,” or “our”) on pinkbowclayco.com is for general informational purposes only. While all efforts are made to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, or availability of this information. Updates to this policy may be made at any time and will be reflected here.
Refund Policy - the basics
Refund & Returns Policy
Effective Date: September 8, 2025
Thank you for supporting Pink Bow Clay Co. Every piece is handmade with love, and we want you to enjoy your purchase. Because our products are crafted by hand, please review our return and refund policy below.
1. All Sales Are Final
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Due to the handmade and often custom nature of our products, all sales are final.
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We do not accept returns, exchanges, or cancellations once an order has been placed.
2. Damaged or Incorrect Items
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If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery at pinkbowclayco@gmail.com
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To process a claim, include your order number and photos of the item(s) and packaging.
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If approved, we will gladly replace the item (if available) or issue a refund to your original payment method.
3. Workshop & Event Registrations
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Registrations for Clay & Play workshops or other events are non-refundable.
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If you cannot attend, you may transfer your registration to another person.
4. Exceptions
We cannot offer refunds or replacements for:
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Items damaged due to misuse, neglect, or failure to follow care instructions.
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Lost or stolen packages once they are in the possession of the shipping carrier.
5. Contact Us
For questions or concerns regarding your order, please reach out:
Pink Bow Clay Co.
Email: pinkbowclayco@gmail.com
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