Shipping policy

A legal disclaimer

Legal Disclaimer
The information provided by Pink Bow Clay Co. (“we,” “us,” or “our”) on pinkbowclayco.com is for general informational purposes only. While all efforts are made to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, or availability of this information. Updates to this policy may be made at any time and will be reflected here.

Shipping Policy - the basics

Shipping Policy
Effective Date: September 8, 2025

Thank you for shopping with Pink Bow Clay Co. Each piece is handmade with love, and we want to ensure your order arrives safely and in a timely manner. Please review our shipping policy below.

1. Processing Time

All items are handmade and made to order unless otherwise noted.
Please allow 5–10 business days for processing before shipment. During peak seasons or large sales, processing may take longer.

2. Flat Rate Shipping (U.S.)

We offer a flat rate shipping fee of $5.95 for all U.S. orders, regardless of order size or weight.
Orders are shipped via USPS, UPS, or FedEx at our discretion.
Free shipping promotions may be offered from time to time (as advertised on the Site).

3. Delivery Times

Standard U.S. shipping typically takes 3–7 business days after processing.
Expedited shipping is not currently offered but may be available upon request—please contact us before placing your order.

4. International Shipping

At this time, we do not offer international shipping.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear.

6. Lost, Stolen, or Damaged Packages

Pink Bow Clay Co. is not responsible for lost, stolen, or delayed packages once they are in the possession of the carrier.
If your package arrives damaged, please contact us within 5 days of delivery with photos so we can assist you.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or losses due to incorrect addresses provided by the customer.

8. Questions
For questions about shipping, please contact us:
Pink Bow Clay Co.
Email: pinkbowclayco@gmail.com